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We want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, we’re here to help.

 

Returns

 

• You have 30 days from the date of delivery to request a return.

• To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

• To start a return, please contact us at [caleb@rainshinemedia.com] with your order number and reason for return.

• Once your return is approved, we will provide instructions and a return shipping address.

• Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.

 

Refunds

 

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5–10 business days and applied to your original payment method.

• Shipping costs are non-refundable unless the return is due to our error.

 

Exchanges

 

• We only replace items if they are defective or damaged. If you need an exchange, contact us at [caleb@rainshinemedia.com].

 

Shipping Information (U.S. Only)

 

We offer fast, reliable shipping across the United States.

 

Processing Time

 

• Orders are processed within 1–3 business days (excluding weekends and holidays).

• You’ll receive a confirmation email once your order has shipped, along with tracking information.

 

Shipping Methods & Delivery Times

 

• Standard Shipping (3–7 business days) – $5.99 or FREE on orders over $50

• Expedited Shipping (2–3 business days) – $12.99

• Overnight Shipping (1 business day) – $24.99

 

Carriers We Use

 

• USPS

• UPS

• FedEx (depending on the shipping option selected)

 

Order Tracking

Once your order ships, we’ll send you a tracking number. You can track your package directly through the carrier’s website.

 

Shipping Restrictions

 

• We currently ship to all 50 U.S. states and Washington, D.C.

• We do not ship to U.S. territories, APO/FPO addresses, or internationally at this time.